Amazon Reviews: Guilty Until Proven Innocent
Yesterday I got an email from a fan. She said she read one of my books and enjoyed it, and she decided to write an Amazon review. (I include a short note at the end of all of my books asking readers to write a review.)
When she submitted the review, however, she got an email from Amazon saying her review had been rejected. So she wrote to Amazon customer service asking what was going on. (How many readers would even bother at this point, I wonder?)
Amazon customer service told her the review had been rejected “because she knew me” and it was therefore a violation of their Terms of Service for her to write a review for one of my books.
Now, until she contacted me about this, I had never heard of this person before in my life. (She has asked me not to print her name publicly, so let’s call her Jane Doe.)
She then complained again to Amazon’s email@example.com team–bravo, Jane!–and was again told she knew me (completely false) and her review was still rejected.
This raises some serious questions.
First, why on earth does Amazon think I know this random fan? And why won’t they show her the evidence of this supposed “misconduct”?
Second, how many other reviews have been rejected for my books because Amazon claims I somehow know them when I don’t?
Finally, in a broader context, is it not troubling that we are all guilty until proven innocent on the Internet? America likes to claim that there’s free speech, First Amendment, blah-blah-blah, but in the end corporate censorship does the job for the government, allowing Washington to claim its hands are clean.
Amazon Reviews: Guilty Until Proven InnocentSeptember 4th, 2014
Has the NSA Commandeered Amazon?July 21st, 2014